2024 UNC CAUSE

Feeling overwhelmed by the growing demand for AI support in higher education? This workshop equips you, the IT backbone of your institution, to become a "Prompt Whisperer" for students and faculty. We'll unveil the power of crafting effective prompts, the key to unlocking AI's potential for learning, teaching, and research. Dive into the world of AI prompts and discover how they can revolutionize various tasks: Streamline research: Empower faculty to craft prompts that can find research articles, summarize research papers, or even generate initial drafts of proposals. Strengthen course development: Learn how to create prompts used to enhance course outlines, rubrics, assessments, discussion boards, and student feedback. Enhance student learning: Guide students to construct prompts that generate practice problems, personalize learning pathways, or provide immediate feedback on assignments. Boost administrative efficiency: Learn prompts to help users with tasks like creating digital content for flyers and websites or creating personalized communications. This workshop is ideal for IT professionals in higher education who want to: Understand the growing need for AI support in academic settings. Learn how prompts unlock the potential of AI for student success and faculty research and course development. Discover practical applications of AI prompts in various administrative tasks. Gain the confidence to guide faculty and students in leveraging AI tools effectively.

The Challenge: Jamf Pro Data Insights
- Jamf Pro provides essential data about Mac devices.
- However, visualizing and aggregating this data natively within Jamf Pro is not straightforward.
The Solution: Azure Log Analytics Integration
- We pull information from Jamf Pro using the Jamf Pro API.
- Formatting the data and ingesting it into Azure Log Analytics using its API.
- Log Analytics’ KQL allows us to create meaningful visualizations and aggregate data effectively.
Our Implementation Journey
- How we set up the integration.
- Real-world examples of queries and visualizations.
Benefits for IT and Beyond
- Improved decision-making for IT teams.
- Insights for non-IT departments (e.g., budget planning, resource allocation).
Future Works
- New implementation will use Splunk instead
Takeaways
- Learn how to harness Azure Log Analytics for your MDM data.
- Explore APIs to figure out new dataflows.
- Empower your organization with actionable insights.

This will be a 45 minute presentation and demo, where I share hard-earned tips, tricks, workarounds, and strategies for building course content that's easier to maintain long-term. Creating a course is already a significant time commitment. However, with small, strategic changes, we can set ourselves up for future success by creating courses that last longer and are easier to update and maintain. This session will explore practical strategies for creating sustainable content, working with media, and designing courses in a way that will save Future You a ton of time and energy.

Aspirational Session Objectives:
(These are things I hope attendees will attempt after this session.)

1. Develop Evergreen Content: Attendees will create a plan for developing evergreen content that remains relevant over time.
2. Implement Media Strategies: Participants will identify and implement at least three media strategies that enhance course sustainability and engagement.
3. Evaluate Course Design: Attendees will evaluate their current course designs and identify specific areas for improvement in sustainability and maintenance. 

This session is ideal for instructors and instructional designers who are looking to optimize their course creation processes for longevity and ease of maintenance. Join me to gain actionable insights and tips that will make your future course management more efficient and less time-consuming.

We hope to show you how we reduced our workload by granting our user-facing support teams more tools to solve common support issues. Problem: Systems Team Overwhelmed with Support Tickets for User Permissions Manual process is inefficient and frustrating Balancing access with security concerns Solution: WebJEA (Just Enough Access) Implementation PowerShell-driven dynamic web form builder Allows creation of PowerShell scripts parsed into dynamic forms Scripts run in the context of a service account, reducing security risks Implementation: “Appalachian State Shell Toolkit” (Shelltools) with around 50 scripts Problems we encountered Lack of built-in search function Needed dynamic content for dropdown boxes Risk of config file versions being overwritten Customizations we Implemented to Address Problems In-house rewriting of WebJEA .NET code to add search and dynamic content features Implementing continuous deployment from Bitbucket to Shelltools Data and Testimonials Reduction in ticket escalations. Testimonials from Desktop Support Specialists and Help Desk staff Examples of Scripts Adding or removing users to/from printer resources. Removing computers from AD/SCCM Assigning Mac prestages in JAMF Pulling monthly print billing from Papercut Sending SMS text messages Goal Help others explore using WebJEA for efficiency and security improvements

In this session, we will explore the journey of artificial intelligence from theoretical frameworks to practical, real-world applications. Attendees will gain insights into the latest advancements in AI technologies and how the Dell AI Factory is being leveraged across various industries to solve complex problems, enhance productivity, and drive innovation. 

1. Understanding the Importance of Audio-Visual Technology:
2. Key Components of Audio-Visual Technology in Esports:
3. Implementing AV Technology in Esports Arenas: Integrating audio-visual technology into esports not only enhances the competitive gaming experience but also drives audience engagement and growth. By investing in state-of-the-art AV systems and collaborating with industry experts, esports organizations can stay at the forefront of innovation and create unforgettable gaming spectacles.

In today’s digital-first landscape, universities face the dual challenge of providing exceptional student services while fostering a thriving work environment for employees. This session explores how UNC is leveraging Zoom’s cloud telephony and contact center solutions, alongside Workvivo, to streamline student support and boost employee engagement. Learn how these tools enhance real-time communication, reduce administrative burdens, and foster a connected digital campus community. Designed for IT professionals, student services administrators, and HR leaders, this session provides practical strategies to drive satisfaction for both students and staff. Key Takeaways: -Enhanced Student Support: Discover how Zoom Phone and Contact Center solutions improve responsiveness, streamline services, and address student inquiries across multiple channels, including chat bots, SMS, and live meetings. -Boosted Employee Engagement: Understand how Workvivo creates a digital campus for staff to engage, collaborate, and share ideas, contributing to a healthier work environment and higher retention. -Practical Applications: Gain insights on how to implement these technologies to elevate student services and faculty-staff interactions at your institution. 

Organizational Change Management & Communications SIG's purpose is to foster a collaborative community of IT communicators, organizational change managers, and others with an interest in the people side of change across the UNC System, providing a platform for camaraderie, support, and the exchange of innovative ideas. We aim to connect professionals who are passionate about communication, the human side of change, the strategic connection between these two key processes, and their role in promoting IT initiatives across the University system.

Old and new attendees are welcome, come find your people!

SIG Chairs:
Ellen Burnette - App State
Jackie Treschl - UNC Chapel Hill
Sara Cavenaugh - UNCG

https://unccause.org/sigs/sig-ocmc/

Session Resources

• Sample policies, prompts, prompt models, and assignment ideas
• Slide Deck: AI Ethics in Higher Ed

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This session will explore the ethical considerations and challenges of bringing generative AI technologies like ChatGPT into our colleges and universities. We'll examine critical issues such as data privacy, algorithmic fairness, and accountability, providing a thorough understanding of how to ethically deploy generative AI. Together, we'll discuss guidelines and best practices for ensuring ethical considerations are prioritized when deploying AI. Attendees will receive an openly licensed, draft AI policy they can modify and integrate into their school or department, as well as sample syllabus statements for course use.

Key Objectives:

1. Examine Ethical Considerations: Identify the key ethical issues when integrating AI in higher education.
2. Identify Challenges and Solutions: Document at least three potential challenges and solutions related to data privacy, fairness, and accountability.
3. Best Practices: Provide examples of at least three best practices or guidelines for ethical AI deployment in HE.
4. Strategy Creation: Develop and present a comprehensive strategy for managing ethical issues in AI-enabled learning programs, demonstrating the practical application of the knowledge gained. 

This 45-minute session is designed for educators, administrators, and technologists who are looking to ethically integrate AI into their teaching and learning environments. Join me for an insightful discussion, and leave with actionable strategies and resources to implement in your school.

This interactive session explores how the rise of generative AI (GenAI) tools like ChatGPT and Bard are transforming digital literacy skills in higher education. We'll delve into the core competencies of digital literacy – information evaluation, critical thinking, security, and communication – and how GenAI both challenges and expands this crucial skillset for both students and instructors. This workshop is designed for ITS professionals who are invested in supporting faculty and staff in navigating the evolving digital landscape. Key Takeaways: Identify the core digital literacy skills that remain essential in the age of misinformation and social media.
Explore the potential of GenAI in education, including personalized learning and fostering creativity.
Gain insights into two critical new skills for the GenAI era: prompt engineering and AI content evaluation.
Discover how to foster collaborative learning environments where instructors and students utilize and learn from GenAI tools together.
Brainstorm practical strategies to integrate GenAI skill development into existing curricula, including workshops and discussions on AI ethics.

This presentation will explore the challenges that we faced when key members of our team retired. They were a part of the foundation for crucial processes that ITS handled for the University. While Mike and I each had documentation from our former employees, the documentation was very silo-ed and we quickly realized we needed to work together, to share the different perspectives from our teams, to adequately handle the processes moving forward. We have also analyzed ways to improve and provide automation for efficiently handling some of these requests. The key take away is to have the knowledge accessible across the ITS team, so should Mike and I win the lottery, it won't be so much work for whomever picks up the workload. We want to make this as green and sustainable as possible.