2024 UNC CAUSE

This presentation will explore the challenges that we faced when key members of our team retired. They were a part of the foundation for crucial processes that ITS handled for the University. While Mike and I each had documentation from our former employees, the documentation was very silo-ed and we quickly realized we needed to work together, to share the different perspectives from our teams, to adequately handle the processes moving forward. We have also analyzed ways to improve and provide automation for efficiently handling some of these requests. The key take away is to have the knowledge accessible across the ITS team, so should Mike and I win the lottery, it won't be so much work for whomever picks up the workload. We want to make this as green and sustainable as possible.