This presentation explores the concept of “Bespoke IT” or “Embedded IT” at Western Carolina University (WCU), detailing its evolution, unique challenges, and successes. Presenters Frank Hachadurian and AJ Morris will share their combined experiences, highlighting how decentralized IT support can foster stronger relationships with various departments and overcome the limitations of centralized IT structures. Attendees will learn proactive approaches taken to ensure IT services align with specific needs of departments, with an emphasis on relationship-building, problem-solving, and effective communication. The session will include real-world examples of how bespoke IT has improved outcomes in classroom support, departmental trust, and project implementation, offering insights into navigating the complex landscape of higher education IT.
