2024 UNC CAUSE

This presentation will go into specific techniques that aid in student staff retention and attempt to avoid high rates of turnover. In addition, we'll look into a few ways to achieve and maintain a high level of team performance.

In today’s dynamic business landscape, effective leadership extends beyond the corner office. As leaders throughout IT organizations, we recognize that our success hinges on strategic partnerships and innovative thinking. Enter the administrative assistant—a catalyst for transformation, a force multiplier, and a too-often untapped well of potential.
Key Takeaways:
• Redefining Potential: Break free from conventional boundaries. Let’s reimagine administrative assistants as strategic allies who can amplify your impact across the organization.
• Disrupting Stereotypes: It’s time to discard outdated perceptions. Administrative assistants are not just gatekeepers; they are change agents, collaborators, and solution architects.
• Evolving Your Brand: Learn how partnering with administrative assistants can enhance your personal brand. They are conduits for your vision, amplifying your influence and reach.
• Communication Mastery: Discover effective communication strategies. From the initial introduction to seamless collaboration, we’ll explore how to build trust and rapport.
• Cultural Insight: Administrative assistants hold the keys to organizational culture. Gain insights into shaping the fabric of your workplace to support your strategic and operational aims.

This presentation will explore the challenges that we faced when key members of our team retired. They were a part of the foundation for crucial processes that ITS handled for the University. While Mike and I each had documentation from our former employees, the documentation was very silo-ed and we quickly realized we needed to work together, to share the different perspectives from our teams, to adequately handle the processes moving forward. We have also analyzed ways to improve and provide automation for efficiently handling some of these requests. The key take away is to have the knowledge accessible across the ITS team, so should Mike and I win the lottery, it won't be so much work for whomever picks up the workload. We want to make this as green and sustainable as possible.