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Friday, October 18
 

7:30am EDT

Breakfast & Prizes
Friday October 18, 2024 7:30am - 8:30am EDT
Join us for breakfast and door/drawing prizes from our sponsors. Must be present to win sponsor prizes.  We will also draw for Bingo Card winners!
Friday October 18, 2024 7:30am - 8:30am EDT
Salem 2 Ballroom

9:00am EDT

Building Student Engagement: Automating Non-Credit Courses and Creating a Digital Meeting Place in the LMS
Friday October 18, 2024 9:00am - 9:45am EDT
Join Daniel Shields of WCU's LMS Team as he unveils an innovative approach to fostering student engagement! This session explores how to leverage automation and non-credited courses within their Learning Management System (LMS) to create a vibrant digital meeting place. Discover how Western Carolina utilizes automation to streamline the delivery of non-credit courses, freeing up valuable staff time for student interaction. Learn how their LMS serves as a central hub for programs, majors, and various campus offices, fostering collaboration and a strong sense of community. This session is perfect for: Educational professionals seeking to improve student engagement. LMS administrators looking for new ways to leverage the platform. Anyone interested in exploring automation for non-credit course delivery. Walk away with: Practical strategies for automating non-credit courses. Ideas for creating an engaging LMS environment for different student groups. Insights on fostering collaboration and community within your LMS.
Speakers
avatar for Daniel Shields

Daniel Shields

LMS System Adminstrator, WCU
LMS System Administrator at Western Carolina University. A Software developer with 10+ years of experience who primarily works with integrating LTI's into Canvas, and coming up with creative ways to leverage the LMS to utilize it for unconventional, non-credited courses for professional... Read More →
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 1A

9:00am EDT

Instagram year in review: Lessons from launching @UNCTarHeelTech
Friday October 18, 2024 9:00am - 9:45am EDT
ITS launched its @UNCTarHeelTech Instagram (and Threads!) account in July 2023. In the year since, we’ve learned a lot about how we can use Instagram as part of our messaging, awareness and marketing strategy. We’ll discuss what has — and hasn’t — worked for us, the nuts and bolts and share metrics (beyond the likes) for our best-performing posts. We’ll also have plenty of time to answer questions you have about starting (or continuing) your own IT-focused Instagram account.
Speakers
avatar for Louise Flinn

Louise Flinn

Communications Specialist, UNC-Chapel Hill
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 1C

9:00am EDT

By the Power of Automation! Jamf and Microsoft Power Automate Revelation
Friday October 18, 2024 9:00am - 9:45am EDT
In today's IT landscape, improving the efficiency and security of IT operations is a must. This session will explore ECU SoDM's usage of Jamf and Microsoft Power Automate, showcasing how automation can transform manual processes into automated ones to help enhance IT systems reliability. With He-Man related inspiration, this session will have practical examples including scripts of how both of these products can work together to improve IT workflows, provide updated device information, and even create user requests. Objectives: Overview Jamf and Power Automate:
- Discuss Jamf's capabilities in managing Apple devices.
- Introduction to Microsoft Power Automate Integration and Challenges:
- Why Power Automate?
- What is needed for integrating Jamf with Power Automate.
- Challenges in setting up and limitations.
Real World Application:
- SoDM real world example of automating Jamf-related processes using Power Automate.
- Updating Microsoft Teams channels new device information.
- Using Power Automate to have a user request for admin approval. Q&A discussion:
- Open floor for questions and interactive discussion
Speakers
avatar for Brooks Person

Brooks Person

Systems Support Manager, ECU
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 3B

9:00am EDT

AI Ethics in Higher Ed: A Roadmap for Navigating Privacy, Fairness, & Accountability
Friday October 18, 2024 9:00am - 9:45am EDT
Session Resources
This session will explore the ethical considerations and challenges of bringing generative AI technologies like ChatGPT into our colleges and universities. We'll examine critical issues such as data privacy, algorithmic fairness, and accountability, providing a thorough understanding of how to ethically deploy generative AI. Together, we'll discuss guidelines and best practices for ensuring ethical considerations are prioritized when deploying AI. Attendees will receive an openly licensed, draft AI policy they can modify and integrate into their school or department, as well as sample syllabus statements for course use.

Key Objectives:
  1. Examine Ethical Considerations: Identify the key ethical issues when integrating AI in higher education.
  2. Identify Challenges and Solutions: Document at least three potential challenges and solutions related to data privacy, fairness, and accountability.
  3. Best Practices: Provide examples of at least three best practices or guidelines for ethical AI deployment in HE.
  4. Strategy Creation: Develop and present a comprehensive strategy for managing ethical issues in AI-enabled learning programs, demonstrating the practical application of the knowledge gained. 

This 45-minute session is designed for educators, administrators, and technologists who are looking to ethically integrate AI into their teaching and learning environments. Join me for an insightful discussion, and leave with actionable strategies and resources to implement in your school.
Speakers
avatar for Michael Vaughn

Michael Vaughn

Academic Technologist, Appalachian State University
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 3A

9:00am EDT

Retaining & Incentivizing Student Staff
Friday October 18, 2024 9:00am - 9:45am EDT
This presentation will go into specific techniques that aid in student staff retention and attempt to avoid high rates of turnover. In addition, we'll look into a few ways to achieve and maintain a high level of team performance.
Speakers
avatar for Imraan Khan

Imraan Khan

Assistant Director, NCSU
I'm the Assistant Director of IT for the College of Sciences at NC State. When I'm not at work, I'm a pro touring musician (mostly jazz and Brazilian music, but plenty of rock, soul, and funk too).Things to talk to me aboutTech related: Linux servers, Apple device management,student... Read More →
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 1B

9:00am EDT

Lessons in Clinicals: Supporting Teachers and Students in an Online Clinicals Course
Friday October 18, 2024 9:00am - 9:45am EDT
The online Veterinary Technology Program at Appstate includes a clinical externship that is intended to provide students with the hands-on experience necessary to develop the skills needed by veterinary technicians. In this session, we'll explore the challenges of blending hands-on experiences with virtual learning. As part of our program’s AVMA accreditation requirements, we need to provide documentation of all the students’ skills. Students submit videos via a Moodle assignment and Kaltura integration. Join us when we discuss the methods we use to collect student artifacts, skill assessment, archiving practices, and developing clinical partnerships remotely. By addressing challenges and sharing successful strategies, we can develop stronger externship experiences. Preparing students with clinical skills is critical to their success and leadership in the workplace, but designing the best way to collect videos, evaluate the submissions, and provide clear student feedback to students in an online program can be a challenge.
Speakers
MB

Mary Beth McKee

Lead Instructional Designer, App State
Friday October 18, 2024 9:00am - 9:45am EDT
Salem 3C

9:00am EDT

UnConference
Friday October 18, 2024 9:00am - 9:45am EDT
This slot can be reserved by any conference attendees to discuss pertinent topics of interest. Reservations are first-come, first-serve by writing on the board outside the room.
Friday October 18, 2024 9:00am - 9:45am EDT
Lower Level - Conference 1

9:45am EDT

Refreshment Break
Friday October 18, 2024 9:45am - 10:15am EDT
Friday October 18, 2024 9:45am - 10:15am EDT
Break

10:15am EDT

Reducing the Reliance on IT Staff with Evisions Argos
Friday October 18, 2024 10:15am - 11:00am EDT
We’ve all inherited a folder of those scripts. You know the ones. The ones that a user asks to be ran once or twice a year. They may have a variable, perhaps a term code which the user provides, but otherwise it never changes. If you are lucky enough to have some documentation, you may know what the purpose of the script, but otherwise it becomes an accepted cog in the wheel of higher education. For overachievers, we may ask the user to review the output from a test instance, but the clone is rarely as recent as they would like. Wouldn’t it be better if the user who knew the data was able to run and verify the script themselves?
Using Argos UNC Asheville has transformed many of these scripts into dashboards that can be ran by the user. After initial testing and training, ITS can provide users access run these dashboards as appropriate. This has provided departments with more governance of their data, decreased the amount number of FTE hours required to complete these tasks, and reduced other departments’ reliance on ITS. It might not be prudent to take vacation on census day, but you don’t have to be on standby to push a button at 5:01 either.
There are added benefits to streamlining these processes. As we grew in our confidence using Argos, we realized the standardization of the scripts and interface of the dashboard reduced data entry errors. The dashboards can also be built in a way to force staff in other departments to review the changes before they can be committed.
Speakers
CB

Cale Burrell

App. Systems Analyst, UNC Asheville
A product of the UNC System, Cale Burrell received a B.A. from UNC Asheville, an M.A. from UNC Greensboro, and an M.S. from East Carolina. After serving in AmeriCorps, and a short stint working for a musical instrument repair shop, he returned to work in higher education. In his current... Read More →
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 1A

10:15am EDT

Securing Campus Network Access in a Decade of Change: Tips and Lessons Learned
Friday October 18, 2024 10:15am - 11:00am EDT
In 2013 we presented at UNC CAUSE with ECU about the implementation of our 802.1x based network access systems. Since then, we've been contacted by more than half of our sister schools and more than a dozen schools outside of the system to discuss what we've done, where we are, and what our next steps will be. My main take away from all of these conversations has been that we are all facing similar challenges, hurdles, and stumbling points. I would like to use this presentation as an opportunity to speak on what we've learned since that initial presentation and include how we've overcome those obstacles. The goal of the presentation is not to focus on specific technologies, but strategies and focal points that should easily transfer to any implementation our colleagues wish to use. Implementing new security rarely comes as a welcomed change, so one of the points will be to focus on how we used this tool to build relationships with groups around campus and implement advanced security measures simultaneously. We've implemented solutions to help our students self-register their BYOD devices, allow our partner school to grant access for their students, and provide our campus guests quick access to the internet via a sponsor portal. The BYOD portal alone reduced our annual ticket count by over 2300 and provided students quick and easy access to the internet for their devices.
Speakers
MY

Michael Yelverton

UNC Wilmington
I am a network administrator and have been working with UNCW's network team for over 14 years. I have had the privilege to speak at several UNC Causes and a couple EduCAUSEs as well. Networking is a passion for me, and I believe working with other educational institutions is the best... Read More →
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 1B

10:15am EDT

Data@Rest presents: Homegrown Tools for Information Security
Friday October 18, 2024 10:15am - 11:00am EDT
Vendors offer us many powerful solutions, but sometimes the only solution is the one we create locally, especially if we need to achieve a very specific task--such as a versatile tool to merge threat data from outside with information on locally observed attackers--or to profile would-be attackers using a honeypot or honeynet. Join Michael Williams (UNC-CH Network Security Team Lead) and Charles Mewshaw (UNC FSU CISO) as they discuss unique approaches to local solutions they've each recently undertaken and the results they've seen.
Speakers
avatar for Michael Williams

Michael Williams

Network Security Team Lead, UNC Chapel Hill
Michael G. Williams is the Network Security Team Lead for UNC Chapel Hill's Information Security Office, working in every area from day-to-day change control to long-term planning and campus community outreach, He has worked in dedicated security roles since 1999, in both private... Read More →
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 1C

10:15am EDT

Digital Literacy Redefined: The Impact of Generative AI in Higher Education
Friday October 18, 2024 10:15am - 11:00am EDT
This interactive session explores how the rise of generative AI (GenAI) tools like ChatGPT and Bard are transforming digital literacy skills in higher education. We'll delve into the core competencies of digital literacy – information evaluation, critical thinking, security, and communication – and how GenAI both challenges and expands this crucial skillset for both students and instructors. This workshop is designed for ITS professionals who are invested in supporting faculty and staff in navigating the evolving digital landscape. Key Takeaways: Identify the core digital literacy skills that remain essential in the age of misinformation and social media.
Explore the potential of GenAI in education, including personalized learning and fostering creativity.
Gain insights into two critical new skills for the GenAI era: prompt engineering and AI content evaluation.
Discover how to foster collaborative learning environments where instructors and students utilize and learn from GenAI tools together.
Brainstorm practical strategies to integrate GenAI skill development into existing curricula, including workshops and discussions on AI ethics.
Speakers
avatar for Tracey Bridges

Tracey Bridges

Technology Trainer, NC A&T
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 3A

10:15am EDT

Empowering Partnerships: Maximizing Impact with Admin Allies
Friday October 18, 2024 10:15am - 11:00am EDT
In today’s dynamic business landscape, effective leadership extends beyond the corner office. As leaders throughout IT organizations, we recognize that our success hinges on strategic partnerships and innovative thinking. Enter the administrative assistant—a catalyst for transformation, a force multiplier, and a too-often untapped well of potential.
Key Takeaways:
• Redefining Potential: Break free from conventional boundaries. Let’s reimagine administrative assistants as strategic allies who can amplify your impact across the organization.
• Disrupting Stereotypes: It’s time to discard outdated perceptions. Administrative assistants are not just gatekeepers; they are change agents, collaborators, and solution architects.
• Evolving Your Brand: Learn how partnering with administrative assistants can enhance your personal brand. They are conduits for your vision, amplifying your influence and reach.
• Communication Mastery: Discover effective communication strategies. From the initial introduction to seamless collaboration, we’ll explore how to build trust and rapport.
• Cultural Insight: Administrative assistants hold the keys to organizational culture. Gain insights into shaping the fabric of your workplace to support your strategic and operational aims.
Speakers
JJ

Jill Jemison

CIO, UNC School of Medicine
avatar for Amy Rogers

Amy Rogers

Executive Assistant, UNC School of Medicine
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 3B

10:15am EDT

Build Community and Create Connection by Humanizing Online Courses
Friday October 18, 2024 10:15am - 11:00am EDT
In the digital age, fostering a sense of community and belonging in online courses is essential for student success. This presentation will explore three core strategies to humanize your online course: building community, creating a learner-centered syllabus, and providing opportunities for connection. First, we will explore techniques to build an online community that mirrors the support and engagement found in traditional classrooms. Through discussion forums, collaborative projects, and real-time interactions, instructors can create an environment where students feel connected and valued. Next, we'll discuss the importance of a learner-centered syllabus. By involving students in the course design and providing clear, compassionate guidelines, you can create a syllabus that not only informs but also inspires. We'll cover best practices for making your syllabus a living document that evolves with student needs. Finally, we'll examine how to provide opportunities for connection that enhance student engagement and learning. From personalized feedback and interactive content to inclusive teaching methods, these strategies ensure that every student feels welcome and embraced. Join this session to transform your online course into a dynamic, inclusive, and student-centered learning experience.
Speakers
avatar for Suzanne Edmonds

Suzanne Edmonds

Academic Technologist, Appalachian State University
Friday October 18, 2024 10:15am - 11:00am EDT
Salem 3C

10:15am EDT

UnConference
Friday October 18, 2024 10:15am - 11:00am EDT
This slot can be reserved by any conference attendees to discuss pertinent topics of interest. Reservations are first-come, first-serve by writing on the board outside the room.
Friday October 18, 2024 10:15am - 11:00am EDT
Lower Level - Conference 1

11:00am EDT

Break
Friday October 18, 2024 11:00am - 11:15am EDT
Friday October 18, 2024 11:00am - 11:15am EDT
Break

11:15am EDT

Migrating to Charlotte.edu: Rebranding and the impact on academic technologies.
Friday October 18, 2024 11:15am - 12:00pm EDT
The University of North Carolina at Charlotte is celebrating a new look that brings the “Charlotte'' to the forefront campus identity. The new look, announced in August 2021, was timed to align with the university’s 75th anniversary. A new “all-in-C'' logo was just the first step in a series of phased projects working to transform the university’s image. This undertaking was heavily supported by the Department of OneIT. The university’s official URL was changed to https://www.charlotte.edu, then email addresses transitioned from @uncc.edu to @charlotte.edu. As part of OneIT’s larger effort, the College Support/Center for Teaching and Learning (CTL) Tech Team helmed a major project to ensure all third-party technologies connecting with the Canvas Learning Management System (LMS) continued to operate smoothly throughout phased changes to email addresses and web domains. This involved analyzing and testing 165 external tools that integrated with the LMS and working with vendor technical support to make required code and settings changes on the Charlotte end as well as ensuring changes that needed to be made at the vendor level occurred according to the migration schedule. This presentation details the methodology employed by the CTL Tech Team for this project, encompassing insights gained from previous experiences, along with essential advice tailored to universities anticipating domain name and/or email changes linked to their academic technologies in the future.
Speakers
NH

Nicole Harris

Web Developer, Charlotte
avatar for Jules Keith-Le

Jules Keith-Le

Academic Technology Support Analyst, The University of North Carolina at Charlotte
Dr. Jules Keith-Le is an Academic Technology Support Analyst with the Office of OneIT and an Associate Graduate Faculty member in the Learning, Design and Technology program at UNC Charlotte. Jules has been working as an educator for over 20 years and has varied experience in the... Read More →
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 1A

11:15am EDT

Navigating the Digital World: Accessibility for the Aging Population
Friday October 18, 2024 11:15am - 12:00pm EDT
The presentation, "Navigating the Digital World: Accessibility for the Aging Population", explores digital accessibility and aging users. It covers their unique challenges in the digital world and the importance of understanding these to improve their digital experience. The first part introduces digital accessibility and its relevance to aging users. The next section examines the specific challenges they encounter online, empathizing with their user experience and setting the groundwork for the following strategies. The third part outlines strategies for enhancing the digital experience for aging users, focusing on actionable solutions. The fourth section discusses trends in digital accessibility, providing insights into the current state and future developments for this demographic. The presentation concludes with a summary and recommendations for improving digital accessibility for the aging population, aiming to inspire a more inclusive digital world. Overall, this presentation is an inclusive guide to understanding and improving digital accessibility for the aging population, combining empathy, practical strategies, and future trends.
Speakers
avatar for Erin Mckinney

Erin Mckinney

IT Analyst/Programmer, App State
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 1C

11:15am EDT

University Security Operations: What's Working and What's Not
Friday October 18, 2024 11:15am - 12:00pm EDT
This proposal provides an overview of the current state of security operations at a university, highlighting successes and areas needing improvement. It presents perspectives from a security operations professional, a systems operations specialist, and a manager. The university uses advanced systems for intrusion detection, demonstrating effective detection and prevention. The incident response plan is robust, well-tested, and minimizes damage. Security awareness training has significantly reduced phishing attacks. Email security is enhanced with comprehensive hardening measures. Access control is fortified with multi-factor authentication (MFA), regular audits, and strong physical security measures. Challenges include users with administrative privileges, which pose security risks. Efforts are ongoing to limit these privileges with MFA at UAC prompts. Resource constraints affect advanced security measures, with a single operator managing data center security. A dedicated security team is needed to improve coordination and security posture. Improved interdepartmental coordination and standardized practices are essential. This proposal emphasizes the need for continued collaboration within the system, sharing best practices, resources, and innovative ideas to enhance security posture collectively. Establishing forums for security professionals to share insights can lead to more effective strategies, ensuring a safe environment for all institutions within the system.
Speakers
JL

Jason Lavigne

Manager, WCU
Jason LaVigne is the manager of WCU's Data Center Services team. He and his team are responsible for WCU's two data center facilities, server virtualization w/ VMWare as well as the desktop virtualization infrastructure, server OS administration/management (Windows/RHEL), SQL Server... Read More →
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 1B

11:15am EDT

I Have A Vision(Pro) - Managing Apple Vision Pros in the Enterprise
Friday October 18, 2024 11:15am - 12:00pm EDT
Apple Vision Pros are landing on campus. Hear how AppState is managing these very expensive devices so we can keep track of them in inventory as well as make sure our users can get the most out of the device. See step by step how we are enrolling them in our JAMF Pro Server with Account Driven Device Enrollment using Managed Apple IDs and what management policies, security, networking, VPN and application deployment we can push to the devices. And see how the lessons learned with Vision Pro can be applied to other BYOD devices.
Speakers
avatar for Kevin Snook

Kevin Snook

System Administrator, App State
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 3B

11:15am EDT

Reclaiming Institutional Knowledge - A Leadership Challenge
Friday October 18, 2024 11:15am - 12:00pm EDT
This presentation will explore the challenges that we faced when key members of our team retired. They were a part of the foundation for crucial processes that ITS handled for the University. While Mike and I each had documentation from our former employees, the documentation was very silo-ed and we quickly realized we needed to work together, to share the different perspectives from our teams, to adequately handle the processes moving forward. We have also analyzed ways to improve and provide automation for efficiently handling some of these requests. The key take away is to have the knowledge accessible across the ITS team, so should Mike and I win the lottery, it won't be so much work for whomever picks up the workload. We want to make this as green and sustainable as possible.
Speakers
MR

Mike Richter

Manager, UNCW
avatar for Adalia Hiltebeitel

Adalia Hiltebeitel

IT Director, UNCW
Associate Director of UNCW's IT Client ExperienceThe team that I have the pleasure of working with is responsible for all of the client facing interactions. We support 18,000 students, 2,000 faculty/staff, and about 7000 endpoints. I am happy to speak with anyone on all that we are... Read More →
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 3A

11:15am EDT

Leveraging AI for Assessment Tools: An Evolving process
Friday October 18, 2024 11:15am - 12:00pm EDT
In this presentation, we present an early* and evolving exploration of how Artificial Intelligence (AI) can augment the assessment development process through automated quiz questions and rubric generation. Join us to discover the potential of AI algorithms to streamline the creation of diverse and effective assessment materials. *This presentation shows early work developed and presented at the Appalachian State University Library's AI Symposium in April 2024 and how the processes have evolved since that time. The presentation covers 5 base topics: 1) Using Gemini to generate quiz questions in Aiken format (for import to an LMS), 2) Use ChatGPT to generate questions, 3) Using ChatGPT to format questions in GIFT format for import to an LMS, 4) Use AI directly in AsULearn (Moodle) to rewrite questions, and 5) Using ChatGPT to generate rubrics. Next we present an update for how these processes have been used and have evolved since they were presented in April of 2024. NOTE: Due to our teaching schedule we are requesting to present on either Wednesday afternoon or Thursday morning. Thanks for your consideration.
Speakers
avatar for Derek Wilson

Derek Wilson

Apple Systems Engineer, Appalachian State University
avatar for Michelle Melton

Michelle Melton

Lead Programmer-Developer, App State
Michelle is the Lead Application Programmer-Developer in Academic Technologies at Appalachian State University. Her role involves developing and updating the academic web applications used on campus, including the learning management system (AsULearn). Before joining the AT team... Read More →
Friday October 18, 2024 11:15am - 12:00pm EDT
Salem 3C

11:15am EDT

UnConference
Friday October 18, 2024 11:15am - 12:00pm EDT
This slot can be reserved by any conference attendees to discuss pertinent topics of interest. Reservations are first-come, first-serve by writing on the board outside the room.
Friday October 18, 2024 11:15am - 12:00pm EDT
Lower Level - Conference 1
 
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